FreshTank is a service-based business — we do not ship physical goods. This page explains how the on-site cleaning service is "delivered" and what to expect on the day of your booking.
Our trained crew arrives at the address you specified during booking, within the time slot you selected. Each slot is 90 minutes long; actual cleaning time depends on tank size and condition (typically 30–180 minutes).
We currently operate in select pincodes in India. The app validates serviceability by pincode at booking time. If we don't yet serve your area, you'll see a notice and won't be able to confirm a booking.
If we anticipate a delay (traffic, prior job overrun, weather), we'll notify you via WhatsApp / SMS and offer to reschedule. You can also cancel without charge if the delay exceeds 60 minutes.
You can request a reschedule by contacting support@freshtank.in at least 2 hours before the slot. Same-day reschedules are honored when crew capacity allows.
The booking screen in the app shows real-time status: Booked → Crew assigned → En route → Cleaning → Done. You can also call the assigned crew directly from the app once they're assigned.
For service-day issues, call the assigned crew first. For everything else email support@freshtank.in.